§ 1 Scope, customer information

The following general terms and conditions (GTC) govern the contractual relationship between VISIONISTAS GmbH and consumers who purchase goods via our shop haustierkost.de® Buy goods. The contract language is German.

§ 2 Conclusion of contract

(1) The offers on the Internet represent a binding offer to you to purchase goods.

(2) You can put one or more products in the shopping cart. During the ordering process, you enter your details and requests regarding payment method, delivery terms, etc. Only when you click the order button do you accept this offer to conclude a purchase contract. You can also conclude the purchase contract by telephone or fax.

§ 3 Customer information: Storage of the contract text

We will save your order with details of the concluded contract (e.g. type of product, price, etc.). We will send you the terms and conditions, but you can also access the terms and conditions at any time after the contract has been concluded via our website. As a registered customer, you can access your past orders via the customer login area (My Orders).

§ 4 Customer information: Correction notice

You can correct your entries at any time before placing your order using the delete key. We will inform you about further correction options as you go through the ordering process. You can also end the ordering process completely at any time by closing the browser window.

§ 5 Customer information: Code of conduct

We have submitted to the following code of conduct: haustierkost.de Code of Conduct, 2021, www.haustierkost.de/pages/verhaltenskodex

§ 6 Retention of title

The purchase remains our property until full payment.

§ 7 Liability for defects and shortening of the limitation period

(1) Liability for defects

There are statutory liability rights for defects in our goods.

(2) Reduction of the limitation period for used goods sold to consumers

It is agreed to shorten the limitation period for claims for defects in used goods to one year.

Excluded from this agreement are claims for damages, claims for defects that we have fraudulently concealed, and claims arising from a guarantee that we may have given for the quality of the item. The statutory time limits apply to these excluded claims. If a guarantee period exists, the longer period applies in favor of the guarantee holder.

§ 8 Limitation of Liability

We exclude liability for slightly negligent breaches of duty, provided that these do not concern essential contractual obligations, damages resulting from injury to life, body or health, guarantees or claims under the Product Liability Act (ProdHaftG). The same applies to breaches of duty by our vicarious agents and our legal representatives. Essential contractual obligations include in particular the obligation to hand over the item to you and to give you ownership of it. Furthermore, we must provide you with the item free of material and legal defects.

§ 9 Consumer information: Non-participation in a dispute settlement procedure

We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.

Conclusion of contract

(1) The presentation of the products in our range in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can select products and collect them in a so-called shopping cart by clicking on the "add to shopping cart" button. By clicking on the "order with payment" button, you make a binding offer to purchase the goods in the shopping cart.

The data can be changed and viewed at any time before submitting the order. However, the order can only be placed and transmitted if you accept these contractual conditions by clicking on the button "General terms and conditions and privacy policy read and accepted."

(2) We will then send you an automatic confirmation of receipt by email, in which your order will be listed again. The automatic confirmation of receipt merely documents that we have received the order and does not constitute acceptance of the offer. The contract is only concluded when we submit the declaration of acceptance, which is sent with a separate email (order confirmation), but at the latest upon delivery of the ordered goods.

Credit card

When you place your order, you will also send us your credit card details. Once you have been identified as the legitimate cardholder, we will ask your credit card company to initiate the payment transaction and thereby accept your offer.

PayPal, PayPal Express

During the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing the order in the shop, we ask PayPal to initiate the payment transaction and thereby accept your offer.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (haustierkost.de® VISIONISTAS GmbH, Werftstr. 26, 40549 Düsseldorf, Telephone: 0049 (0) 211 99 44 67 48, Fax: 0049 (0) 211 99 44 67 48, service@haustierkost.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the sample withdrawal form for this purpose, but this is not mandatory https://www.haustierkost.de/policies/refund-policy

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

Click here for the privacy policy.