Privacy policy
As of May 2024
Name and address of the responsible party
The responsible party within the meaning of the
General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:
VISIONISTAS GmbH
Werftstr. 26
40549 Düsseldorf
Germany
021199446748
service[at]haustierkost.de
www.haustierkost.de
Contact details of the data protection officer
The data protection officer of the responsible party is:
DataCo GmbH
Nymphenburger Str. 86
80636 Munich
Germany
datenschutz[at]dataguard.de
www.dataguard.de
General information on data processing
1. Scope of processing of personal data
We generally only process the personal data of our users to the extent that this is necessary to provide a functional website and our content and services. The processing of our users' personal data usually only takes place with the user's consent. An exception applies in cases where prior consent cannot be obtained for actual reasons and the processing of the data is permitted by law.
2. Legal basis for the processing of personal data
If we obtain consent from the data subject for processing personal data, Art. 6 Para. 1 Clause 1 Letter a of the EU General Data Protection Regulation
(GDPR) serves as the legal basis.
For the processing of personal data that is necessary to fulfill a contract to which the data subject is a party, Art. 6 Para. 1 Clause 1 Letter b of the GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
If processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 Para. 1 Clause 1 Letter c of the GDPR serves as the legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) sentence 1 lit. d GDPR serves as the legal basis.
If processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 (1) sentence 1 lit. f GDPR serves as the
legal basis for processing.
3. Legal basis for the processing of data on your terminal device
The legal basis for the use of technically necessary cookies and related data processing is Section 25 (2) TTDSG in conjunction with Art. 6 (1) lit. f) GDPR. The processing serves to make it easier for you to use our website and to be able to offer you our services as desired. Some functions of our website do not work without the use of these cookies and therefore could not be offered. Our legitimate interest in processing cookies arises from the aforementioned purposes. The cookies are deleted after the session has ended (e.g. logging out or closing the browser) or after a specified period of time has elapsed.
The legal basis for the use of technically unnecessary cookies is your consent, which you have given us via the cookie banner in accordance with Section 25 Paragraph 1 TTDSG in conjunction with Art. 6 Paragraph 1 Letter a) GDPR. For these services, you can revoke your consent at any time with effect for the future or subsequently grant it again by accessing your cookie and privacy settings online via our data protection information and configuring them accordingly.
Alternatively, you can prevent cookies from being saved by setting your browser software accordingly. Please note that the browser settings you make only apply to the browser you are using. For further detailed information, please refer to the descriptions below.
4. Right to erasure
a) Obligation to erase
You can request that the responsible party delete the personal data concerning you immediately, and the responsible party is obliged to delete this data immediately if one of the following reasons applies:
The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
You withdraw your consent on which the processing was based in accordance with Art. 6 Para. 1 Clause 1 Letter a or Art. 9 Para. 2 Letter a of GDPR, and there is no other legal basis for the processing.
You object to the processing in accordance with Art. 21 Para. 1 GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with Art. 21 Para. 2 GDPR.
The personal data concerning you have been processed unlawfully.
The deletion of the personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the responsible party is subject.
The personal data concerning you were collected in relation to information society services offered in accordance with Art. 8 (1) GDPR.
b) Information to third parties
If the controller has made the personal data concerning you public and is obliged to delete them in accordance with Art. 17 (1) GDPR, he shall take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you, as the data subject, have requested that they delete all links to these personal data or copies or replications of these personal data.
c) Exceptions
The right to deletion does not exist if the processing is necessary
to exercise the right to freedom of expression and information;
to fulfill a legal obligation that requires processing under Union or Member State law to which the controller is subject, or to perform a task carried out in the public interest or in the exercise of official authority vested in the controller;
for reasons of public interest in the area of public health in accordance with Art. 9 (2)(h) and (i) and Art. 9 (3) GDPR;
for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes in accordance with Art. 89 (1) GDPR, insofar as the right referred to in section a) is likely to make the realization of the objectives of this processing impossible or seriously compromises it, or
for the establishment, exercise or defense of legal claims.
6. Right to information
If you have asserted the right to rectification, erasure or restriction of processing vis-à-vis the responsible party, the responsible party is obliged to inform all recipients to whom the personal data concerning you was disclosed of said rectification or erasure of the data or restriction of processing, unless doing so should prove impossible or involve disproportionate expenditure.
You have the right to be informed by the responsible party of these recipients.
7. Right to data portability
You have the right to receive the personal data concerning you that you have made available to the responsible party in a structured, common and machine-readable format. In addition, you have the right to transmit this data to another responsible party without hindrance from the responsible party to whom the personal data was made available, provided that
the processing is based on consent in accordance with Art. 6 Para. 1 Clause 1 Letter a of GDPR or Art. 9 Para. 2 Letter a of GDPR or on a contract in accordance with Art. 6 Para. 1 Clause 1 Letter b of GDPR and
the processing is carried out using automated procedures.
In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one responsible party to another responsible party, insofar as this is technically feasible. The freedoms and rights of other persons must not be impaired as a result.
The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
8. Right of objection
You have the right to object at any time to the processing of personal data concerning you based on Art. 6 Paragraph 1 Clause 1 Letter e or f of GDPR for reasons related to your particular situation; this also applies to profiling based on these provisions.
The controller will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you are processed in order to conduct direct advertising, you have the right to object at any time to the processing of the personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is related to such direct advertising.
If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
In connection with the use of information society services, you have the option of exercising your right of objection by means of automated procedures that use technical specifications, regardless of Directive 2002/58/EC.
You also have the right to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes in accordance with Art. 89 (1) GDPR for reasons arising from your particular situation.
Your right of objection can be restricted to the extent that it is likely to make the realization of the research or statistical purposes impossible or seriously compromises it and the restriction is necessary for the fulfillment of the research or statistical purposes.
9. Right to revoke the declaration of consent under data protection law
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.
10. Automated decision in individual cases including profiling
You have the right not to be subjected to a decision based solely on automated processing - including profiling - which produces legal effects concerning you or significantly affects you in a similar way. This does not apply if the decision
is necessary for entering into or fulfilling a contract between you and the controller,
is permitted by Union or Member State law to which the controller is subject, and this law contains appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, or
is made with your explicit consent.
However, these decisions must not be based on special categories of personal data pursuant to Art. 9 (1) GDPR, unless Art. 9 (2)(a) or (g) GDPR applies and appropriate measures to protect your rights and freedoms as well as your legitimate interests have been taken.
With regard to the cases referred to in points 1 and 3, the controller shall take appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, including at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.
11. Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.
The supervisory authority to which the complaint was submitted shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.
Provision of the website and creation of log files
1. Description and scope of data processing
Every time our website is accessed, our system automatically records data and information from the computer system of the accessing computer.
The following data is collected:
Information about the browser type and version used
The user's operating system
The user's IP address
Date and time of access
Websites from which the user's system accesses our website
This data is stored in the log files of our system. This data is not stored together with other personal data of the user.
2. Purpose of data processing
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this purpose, the user's IP address must be stored for the duration of the session.
Storage in log files takes place to ensure the functionality of the website. In addition, the data is used to optimize the website and to ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context.
These purposes also constitute our legitimate interest in data processing in accordance with Art. 6 Para. 1 Clause 1 Letter F of GDPR.
3. Legal basis for data processing
The legal basis for the temporary storage of data and log files is Art. 6 Para. 1 Clause 1 Letter F of GDPR.
4. Duration of storage
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. If the data is collected to provide the website, this is the case when the respective session has ended.
If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the users' IP addresses are deleted or altered so that it is no longer possible to assign the calling client.
5. Possibility of objection and removal
The collection of data to provide the website and the storage of data in log files is essential for the operation of the website. Consequently, the user has no possibility of objection.
Use of cookies
1. Description and scope of data processing
Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. When a user accesses a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic character string that enables the browser to be clearly identified when the website is accessed again.
We use cookies to make our website more user-friendly. Some elements of our website require that the browser that is accessing the website can be identified even after a page change.
The following data is stored and transmitted in the cookies:
Language settings
Log-in information
We also use cookies on our website that enable us to analyze the surfing behavior of users.
The following data can be transmitted in this way:
Use of website functions
The user data collected in this way is pseudonymized by technical precautions. It is therefore no longer possible to assign the data to the user who accessed the website. The data is not stored together with other personal data of the users.
When you visit our website, users are informed about the use of cookies for analysis purposes by an information banner and referred to this privacy statement. In this context, there is also a note on how the storage of cookies can be prevented in the browser settings.
When you visit our website, users are informed about the use of cookies for analysis purposes and their consent is obtained for the processing of the personal data used in this context. In this context, there is also a reference to this privacy statement.
2. Purpose of data processing
The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change.
We need cookies for the following applications:
Adoption of language settings
Personalization; shopping cart; affiliate marketing
The user data collected by technically necessary cookies is not used to create user profiles.
The analysis cookies are used to improve the quality of our website and its content. The analysis cookies tell us how the website is used and enable us to continuously optimize our offer.
Use by third parties
For these purposes, our legitimate interest in processing personal data also lies in accordance with Art. 6 Para. 1 Clause 1 Letter f of GDPR.
3. Legal basis for data processing
The legal basis for processing personal data using technically necessary cookies is Art. 6 Para. 1 Clause 1 Letter f of GDPR.
The legal basis for the processing of personal data using cookies for
analysis purposes is Art. 6 Paragraph 1 Clause 1 Letter a of GDPR if the user has given their consent.
4. Duration of storage, possibility of objection and removal
Cookies are stored on the user's computer and transmitted from there to our site. As a user, you therefore have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to fully use all of the website's functions.
Registration
1. Description and scope of data processing
On our website, we offer users the opportunity to register by providing personal data. The data is entered into an input mask and transmitted to us and stored. The data is not passed on to third parties. The following data is collected as part of the registration process:
Email address
Last name
First name
Date and time of registration
Date of birth
As part of the registration process, the user's consent to process this data is obtained.
2. Purpose of data processing
Registration of the user is required to fulfill a contract with the user or to carry out pre-contractual measures.
Personalization as part of the creation of a user account.
3. Legal basis for data processing
The legal basis for processing the data is Art. 6 Para. 1 Clause 1 Letter a of GDPR if the user has given his consent.
If the registration serves to fulfill a contract to which the user is a party or to carry out pre-contractual measures, the additional legal basis for processing the data is Art. 6 Paragraph 1 Clause 1 Letter b of GDPR.
4. Duration of storage
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected.
This is the case for the data collected during the registration process to fulfill a contract or to carry out pre-contractual measures if the data is no longer required to carry out the contract. Even after the contract has been concluded, it may be necessary to store the contractual partner's personal data in order to comply with contractual or legal obligations.
5. Possibility of objection and removal
As a user, you have the option of canceling your registration at any time. You can have the data stored about you changed at any time.
Registered customers have a direct link to delete their account in their user account.
If the data is required to fulfill a contract or to carry out pre-contractual measures, early deletion of the data is only possible if there are no contractual or legal obligations that prevent deletion.
Webshop
We offer a webshop on our website. For this purpose, we use the following webshop software:
Shopify from the provider Shopify Inc., 151 O’Connor Street, Ground floor, Ottawa, ON, K2P 2L8, Canada (hereinafter referred to as Shopify).
For the transfer of personal data to Canada, there is an adequacy decision by the European Commission, which guarantees a comparable level of data protection.
You can find more information on the provider's data protection guidelines here: https://www.shopify.com/de/legal/datenschutz
The website and the webshop are hosted on external servers by Shopify.
The servers automatically collect and store information in so-called server log files, which your browser automatically transmits when you visit the website. The information stored is:
Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address
This data is not merged with other data sources. This data is collected on the basis of Art. 6 Paragraph 1 Letter F of GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website - for this purpose, the server log files must be recorded. As part of the provision of the web shop, existing customers can be contacted regarding technical status updates or functional changes.
We have concluded a contract for order processing with the relevant service provider in which we oblige the relevant service provider to protect user data and not to pass it on to third parties.
The location of the website server is geographically in Germany.
Payment options
We offer payment options on our website. These are used to process payments, e.g. when you purchase or use a product and/or service. The legal basis for data processing is Art. 6 Paragraph 1 Clause 1 Letter b of GDPR, as the processing of the data is necessary for the execution of the concluded purchase contract. The duration of storage is based on the statutory retention periods.
Payment via Shopify Payments:
Customers have the option of completing the payment process via Shopify Payments.
Data transfer to payment service providers:
In order to process the payment, the required data is passed on to Shopify Payments, our payment service provider. Shopify Payments is a specialized service provider that processes transactions securely and efficiently.
Compliance with PCI Data Security Standards:
Shopify Payments meets the security standards of the Payment Card Industry Data Security Standards (PCI DSS) to ensure the security of sensitive credit card data. These standards are regularly checked and certified.
Personal data forwarded:
As part of the payment processing, the following personal data is forwarded to Shopify Payments:
Name of the credit card holder
Credit card number
Validity period of the credit card
Security code
The security and confidentiality of this data is ensured in accordance with the applicable data protection laws and the PCI-DSS standards.
The data processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR to fulfill a contract, and Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in effective payment processing and fraud prevention.
Payment via PayPal
It is possible to process the payment process using the online payment service PayPal. In addition to a direct payment method, PayPal also offers purchase on account, direct debit, credit card and installment payments.
The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg.
If you choose PayPal as your payment method, your data required for the payment process will be automatically sent to PayPal.
This usually includes the following data:
Name
Address
Email address
Telephone/mobile number
IP address
The data sent to PayPal may be sent by PayPal to credit agencies. This transmission is for the purpose of identity and credit checks.
PayPal may also pass your data on to third parties if this is necessary to fulfill the contractual obligations or if the data is to be processed on behalf of the customer.
All PayPal transactions are subject to PayPal's privacy policy. You can find this at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full/.
Payment via KLARNA (formerly Sofortüberweisung)
It is possible to pay via KLARNA (formerly Sofortüberweisung). In this case, the data is collected by Sofort GmbH, Theresienhöhe 12, 80339 Munich.
The person responsible does not collect or store the data himself.
By issuing an instant transfer, you instruct Sofort GmbH to automatically check whether your account covers the amount to be transferred (account coverage check) and whether any instant transfers from your account in the last 30 days have been successfully carried out, and after a positive check, to send the transfer order you have approved to your bank in electronic form and to inform us, as the payment recipient you have selected (online provider), that the transfer has been successfully completed.
To do this, Sofort GmbH needs the IBAN and PIN and TAN of your online banking account. As part of the ordering process, you will automatically be redirected to the secure payment form of Sofort GmbH.
You will receive confirmation of the transaction immediately afterwards. We will then receive the transfer credit directly.
Anyone who has an activated online banking account with a PIN/TAN procedure can use Sofortüberweisung as a payment method.
Please note that a few banks do not yet support payment by Sofortüberweisung.
You can find more information about this via the following link: https://www.klarna.com/sofort/.
You can find more information about the stored data at https://www.klarna.com/sofort/#cq-0.
Payment via Amazon Pay
It is possible to process the payment process using the payment service provider Amazon Pay. Amazon Pay enables you to make online payments to third parties by using the payment and shipping information stored in your Amazon account.
The European operating company of Amazon Pay is Amazon Payments Europe s.c.a., 38 avenue J.F. Kennedy, L-1855 Luxembourg. If you already have an Amazon.de customer account, you can pay immediately using the payment method stored there - either by direct debit or by credit card. You must log in to your Amazon account to do this.
Further information and your order overview for paying via Amazon Pay can be found at https://pays.amazon.de. When paying via Amazon Pay, all personal data communicated to Amazon Pay or collected by Amazon Pay is processed primarily by Amazon Pays s.c.a. and secondarily by Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all three located at 5, Rue Plaetis L 2338, Luxembourg.
For more information about how Amazon processes your data as part of Amazon Pay, see Amazon Pay's privacy policy at: https://pay.amazon.com/de/help/201751600
Payment in advance
If you have chosen to pay in advance, we will not process any data other than the data transmitted by your bank. This will only be used to verify receipt of payment.
Other payment options
We also offer the following payment options: invoice; direct debit
Shipping service provider
1. Description and scope of data processing
If you order products or services on our website for which a shipping service provider is used to deliver, you will receive your order and shipping confirmation via your email address and, depending on the respective shipping service provider, notification that your shipment has arrived and/or notification of the package announcement and possible delivery options.
The data is transmitted to the following service providers:
DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany
DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg, Germany
UPS Europa SA, Ave Ariane 5, Brussels, B-1200, Belgium
The data transmitted is usually:
Name
Address
Email address
Telephone number
2. Purpose of data processing
The purpose of processing personal data is to give our shipping service providers the opportunity to inform customers about the shipment progress by email and thus increase the likelihood of successful delivery.
3. Legal basis for data processing
The legal basis for the transmission of the email address to the respective shipping service provider and its use is Art. 6 Paragraph 1 Letter f of GDPR, based on our legitimate interest in being able to offer the notification service to our customers and thus make shipping as customer-friendly as possible.
4. Storage period
The transmitted data will be deleted by the respective shipping service provider when the package could be delivered.
5. Possibility of objection and removal
The notification service provided by the shipping service provider can be terminated by the affected user at any time. For this purpose, you can use the opt-out link contained in the email from the shipping service provider or you can send us an informal email to service(at)haustierkost.de immediately after your order before the order is processed.
Newsletter and other advertising by email
1. Description and scope of data processing
On our website, you have the option of subscribing to a free newsletter. Users can also sign up for advertising emails during the registration process in the checkout. The following data from the input mask is sent to us when you register:
Email address
Last name
First name
Status: subscribed, subscription canceled, not
activated
Your consent is obtained for the processing of the data during the registration process or checkout and reference is made to this data protection declaration.
In the event that you, as an existing customer, receive a one-off offer, this only occurs in legally permissible cases, so it is only sent if the individual interest of the existing customer outweighs this and there is no objection. The data provided is used for a registered order.
In connection with data processing for sending newsletters or advertising emails, the data is passed on to the following service provider:
eMarketing Systems AG, Märzstrasse 1, 1150, Vienna, Austria (hereinafter referred to as Emarsys)
You can find further information on the use of Emarsys in the “Tools / Applications Used” chapter of this data protection declaration.
2. Purpose of data processing
The user's email address is collected to deliver the newsletter or advertising emails.
The email address is processed for purposes other than the purpose of the order once, taking legitimate interests into account. The existing customer should be given the opportunity to place a new order for a similar item at a discount. If you have ordered from us as a “guest”, we assume that you are not interested in an offer, so you will not receive an advertising email without consent to receive a newsletter.
The collection of other personal data as part of the registration process serves to prevent misuse of the services or the email address used.
3. Legal basis for data processing
The legal basis for processing data after the user has registered for the newsletter is if the user has given their consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR.
For processing data after the registered first order for a one-off offer from the existing customer, Art. 6 Paragraph 1 Letter f of GDPR is applicable, based on our legitimate interest in giving the customer, in connection with the first order of the item, the opportunity within the meaning of Section 7 Paragraph 3 No. 2 of the Unfair Competition Act to order a similar or identical item using a discount.
4. Duration of storage
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. The user's email address will therefore be stored for as long as the subscription to the newsletter or advertising emails is active.
The other personal data collected as part of the registration process is usually deleted after a period of seven days.
5. Possibility of objection and removal
The subscription to the newsletter or advertising emails can be canceled by the affected user at any time. For this purpose, there is a corresponding link in every newsletter or advertising email.
This also makes it possible to revoke the consent to the storage of the personal data collected during the registration process.
Email contact
1. Description and scope of data processing
On our website, you can contact us using the email address provided. In this case, the user's personal data transmitted with the email will be saved.
In this context, the data will not be passed on to third parties. The data will only be used to process the conversation.
2. Purpose of data processing
In the case of contact via email, this also represents the necessary legitimate interest in processing the data.
3. Legal basis for data processing
If the user has given their consent, the legal basis for processing the data is Art. 6 (1) lit. a GDPR.
The legal basis for processing the data transmitted when sending an email is Art. 6 (1) lit. f GDPR. If the email contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 (1) lit. b GDPR.
4. Duration of storage
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For personal data that was sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.
The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.
5. Possibility of objection and removal
The user has the option of revoking his consent to the processing of personal data at any time. If the user contacts us by email, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued.
By email to service(at)haustierkost.de
All personal data that was stored during the contact will be deleted in this case.
Contact form
1. Description and scope of data processing
There is a contact form on our website that can be used to contact us electronically. If a user takes advantage of this option, the data entered in the input mask is sent to us and saved.
When the message is sent, the following data is also saved:
Email address
Last name
First name
Telephone/mobile number
Date and time of registration
Subject
Consent to data storage
Your consent to the processing of the data is obtained during the sending process and reference is made to this data protection declaration.
Alternatively, you can contact us using the email address provided. In this case, the user's personal data sent with the email is saved.
In this context, the data is not passed on to third parties. The data is used exclusively for processing the conversation.
2. Purpose of data processing
The processing of the personal data from the input mask serves us solely to process the contact. In the case of contact by email, this also represents the necessary legitimate interest in processing the data.
The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.
3. Legal basis for data processing
The legal basis for processing the data is Art. 6 Para. 1 Clause 1 Letter a of GDPR if the user has given their consent.
The legal basis for processing the data transmitted when sending an email is Art. 6 Para. 1 Clause 1 Letter f of GDPR. If the email contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 Para. 1 Clause 1 Letter b of GDPR.
4. Duration of storage
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those that were sent by email, this is the case when the respective conversation with the user has ended. The conversation ends when it can be inferred from the circumstances that the matter in question has been conclusively clarified.
The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.
5. Possibility of objection and removal
The user has the option of revoking his consent to the processing of personal data at any time. If the user contacts us by email, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued.
By email to service(at)haustierkost.de
All personal data that was stored during the contact will be deleted in this case.
Use of Geyhound Software
1. Scope and purpose of processing personal data
We use functionalities of the Greyhound software from Greyhound Software GmbH & Co. KG, Segelfliegerweg 53, 49324 Melle, (hereinafter referred to as Greyhound).
Greyhound serves as software for project management, collaboration, customer service, answering customer inquiries and managing and automating customer correspondence.
The following personal data is processed by Greyhound:
Personal master data
Communication data (e.g. telephone, email, fax)
Contract master data (contractual relationship, product or contract interest)
Customer history
Contract billing and payment data
2. Legal basis for processing personal data
The legal basis for processing users' personal data is our legitimate interest in accordance with Art. 6 Para. 1 Clause 1 Letter f) GDPR, which includes ensuring a functioning customer administration.
3. Duration of storage
Your personal information will be stored for as long as is necessary to fulfil the purposes described in this privacy policy or as required by law, e.g. for tax and accounting purposes.
4. Possibility of objection and removal
You have the right to object at any time to the processing of personal data concerning you based on Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. You can exercise this objection in the same way as you otherwise communicate with us. We will then no longer process the personal data with Greyhound. Unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
Fan pages
Use of company presences in social networks
Facebook:
Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2 Ireland
Instagram:
Instagram, part of Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2 Ireland
Pinterest:
Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland
Twitter:
Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, Ireland
YouTube:
YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, United States
TikTok:
TikTok Technology Limited, 10, Earlsfort Terrace, Dublin, D02 T380, Ireland
On our company pages we provide information and offer Facebook Instagram, Pinterest, Twitter, YouTube, TikTok users the opportunity to communicate.
If you carry out an action on our Facebook, Instagram, Pinterest, Twitter, YouTube, TikTok corporate presence (e.g. comments, posts, likes, etc.), you may thereby make personal data (e.g. real name or photo of your user profile) public.
However, since we generally or to a large extent have no influence on the processing of your personal data by the companies Facebook, Instagram, Pinterest, Twitter, YouTube, TikTok, which are jointly responsible for the VISIONISTAS GmbH corporate presence, we cannot provide any binding information on the purpose and scope of the processing of your data. You can find information about this in the relevant privacy policy of
Facebook:https://www.facebook.com/about/privacy
Instagram: https://help.instagram.com/519522125107875
Pinterest: https://policy.pinterest.com/de/privacy-policy
Twitter: https://twitter.com/de/privacy
YouTube: https://policies.google.com/privacy?gl=DE&hl=de
TikTok:https://www.tiktok.com/legal/new-privacy-policy?lang=de
Our company presence on social networks is used for communication and information exchange with (potential) customers. In particular, we use the company presence for:
Marketing purposes
Publications via the company presence can contain the following content:
Information about products
Information about services
Competitions
Advertising
Customer contact
Every user is free to publish personal data through activities.
The legal basis for data processing is Art. 6 Paragraph 1 Clause 1 Letter f of GDPR.
The data generated by the company website is not stored in our own systems.
You can object to the processing of your personal data that we collect as part of your use of our Facebook, Instagram, Pinterest, Twitter, YouTube, TikTok company website at any time and assert your rights as a data subject as set out in IV. of this data protection declaration. To do so, send us an informal email to service(at)haustierkost.de.
You can find further information about the processing of your personal data by Facebook, Instagram, Pinterest, Twitter, YouTube, TikTok and the corresponding options for objection here:
Facebook: https://de-de.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0
Instagram: https://help.instagram.com/519522125107875
Pinterest: https://policy.pinterest.com/de/privacy-policy
Twitter: https://twitter.com/de/privacy
YouTube: https://policies.google.com/privacy?gl=DE&hl=de
TikTok: https://www.tiktok.com/legal/new-privacy-policy?lang=de
Geotargeting
We use the IP address and other information provided by the user (e.g. postcode when registering or ordering) to address regional target groups (so-called "geotargeting").
Regional targeting is used, for example, to automatically show you regional offers or advertising that are often more relevant for users. The legal basis for the use of the IP address and, if applicable, other information provided by the user (e.g. postcode) is Art. 6 Para. 1 f) GDPR, based on our interest in ensuring a more precise target group approach and thus providing offers and advertising with greater relevance for users.
Part of the IP address and the additional information provided by the user (e.g. postcode) are only read out and not stored separately.
You can prevent geotargeting by, for example, using a VPN or proxy server that prevents precise localization. In addition, depending on the browser you are using, you can also deactivate location localization in the corresponding browser settings (if the respective browser supports this).
We use geotargeting on our website for the following purposes:
Assignment of voice output
Tools / applications used
We use tools and applications for various purposes. The tools and applications used are listed below:
| Service | Provider |
Third country transfer (country) |
Purpose of data processing | Legal basis for data processing | Informationen zum Datenschutz und geeigneten Garantien beim Drittlandstransfer |
|---|---|---|---|---|---|
| Microsoft Advertising (ehemals Bing Ads) | Microsoft Corporation | USA | Conversion Tracking | Art. 6 Abs. 1 S.1 lit. a DSGVO | https://privacy.microsoft.com/de-de/privacystatement https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA |
| Facebook Conversions API | Meta Platforms Ireland Ltd. | Irland (USA) | Optimierung und Marketing | Art. 6 Abs. 1 S.1 lit. a DSGVO | https://www.facebook.com/about/privacy https://www.facebook.com/legal/EU_data_transfer_addendum/update |
| Facebook-Pixel | Meta Platforms Ireland Ltd. | Irland (USA) | Tracking | Art. 6 Abs. 1 S.1 lit. a DSGVO | https://www.facebook.com/about/privacy https://www.facebook.com/legal/EU_data_transfer_addendum/update |
| TikTok-Pixel | TikTok Technology Limited | Irland (USA) | Tracking | Art. 6 Abs. 1 S.1 lit. a DSGVO | https://www.tiktok.com/legal/page/eea/privacy-policy/de-DE |
| Google Analytics | Google Ireland Ltd. | Irland (USA) | Tracking | Art. 6 Abs. 1 S.1 lit. a DSGVO | https://policies.google.com/privacy?gl=DE&hl=de https://business.safety.google/gdpr/ |
| Google Ads Remarketing | Google Ireland Ltd. | Irland (USA) | Marketing / Tracking | Art. 6 Abs. 1 S.1 lit. a DSGVO | https://policies.google.com/privacy?gl=DE&hl=de https://business.safety.google/gdpr/ |
| Google ReCaptcha | Google Ireland Ltd. | Irland (USA) | Bot Protection | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://policies.google.com/privacy?gl=DE&hl=de https://business.safety.google/gdpr/ |
| Google Maps | Google Ireland Ltd. | Irland (USA) | Kartendienst | Art. 6 Abs. 1 S. 1 lit. a DSGVO | Google Maps |
| Google Webfonts | Google Ireland Ltd. | Irland (USA) | Schriftarten | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://policies.google.com/privacy?gl=DE&hl=de https://business.safety.google/gdpr/ |
| Emarsys Newsletter (Customer Engagement Plattform) | Emarsys eMarketing Systems AG | Österreich* | Newsletter | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://www.emarsys.com/de/datenschutzrichtlinie/ |
| Emarsys Web Extend | Emarsys eMarketing Systems AG | Österreich* | Statistik und Marketing | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://www.emarsys.com/de/datenschutzrichtlinie/ |
| minubo | Minubo GmbH | Deutschland* | Analyse und Optimierung der Website | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://www.minubo.com/de-de/legal/datenschutzerklaerung |
| lifetimely | Lifetime Oy | Finnland* | Analyse und Optimierung der Website | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://www.lifetimely.io/policies/privacy-policy |
| TrustPilot AFS | Trustpilot A/S | Dänemark* | Automatischer Feedbackservice (AFS | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://de.legal.trustpilot.com/for-businesses/business-privacy-policy |
| Hotjar | Hotjar Ltd | Malta* | Tracking und Analyse | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://www.hotjar.com/legal/policies/privacy/ |
| influence.io | Influence.io Inc. | USA* | Loyalitätsprogramm | Art. 6 Abs. 1 S. 1 lit. a DSGVO |
https://www.influence.io/privacy-policy Standardvertragsklauseln |
| Seal Subscriptions | Seal Subscriptions GmbH | Deutschland* | Abonnementtool | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://www.sealsubscriptions.com/legal/privacy-policy |
| Reviews.io | REVIEWS.io Limited | UK* | Bewertungstool | Art. 6 Abs. 1 S. 1 lit. a DSGVO | https://www.reviews.io/legal/user-privacy-policy |
1. Duration of storage
Your personal information will be stored for as long as is necessary to fulfill the purposes described in this privacy policy or as required by law, e.g. for tax and accounting purposes.
2. Transfer to third countries
When using the plugins marked with third country transfer or USA, personal data can be transferred to servers in third countries outside the EU, such as the USA. The legal basis for this transfer is consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR. The United States of America does not generally offer an adequate level of data protection on the basis of a decision of the European Union. The main risk of the transfer lies in the obligation of the plug-in providers to make user data accessible to American authorities under certain circumstances. All providers currently have either a data processing agreement with standard contractual clauses or they are certified according to the EU-US Privacy Framework, which means an adequacy decision for this service provider in order to make the third country transfer as data protection-friendly and secure as possible.
3. Possibility of revocation and removal
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.
You can prevent the collection and processing of your personal data by the respective providers by preventing the storage of third-party cookies on your computer, using the "Do Not Track" function of a supporting browser, deactivating the execution of script code in your browser or installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser.
We reserve the right to make changes to this privacy policy at any time. The privacy policy is updated regularly and all changes are automatically published on our website.
This privacy policy was created with the support of DataGuard.
