Delivery

Safe, fresh to your home

Frozen meat

Frozen meat products are always delivered in our paper-based packaging with proven paperfloc technology, ensuring compliance with the cold chain (< + 7°C) for a period of at least 72 hours (in summer) .

Should it nevertheless happen that the goods have thawed or defrosted, this does not constitute a loss of quality or a reason for complaint. The goods can be frozen again or fed to animals immediately.

Shipping with DHL, DPD & UPS

Taking into account the minimum order quantity of 4 kg for frozen items, we ship throughout Germany via DHL/DPD standard shipping with no delivery time guarantee (delivery up to 72 hours - in individual cases 96 hours - after dispatch).

If you would like a delivery time guarantee , you can get this when shipping with UPS Express and DPD Express .

Island deliveries (only via DHL) and shipping to packing stations (only via DHL) are at the recipient's risk (packages that do not fit into a packing station due to their dimensions will be forwarded to a branch or returned to us).

Alternatively, you have the option of having the goods sent to a different address, e.g. your workplace ( please note that in individual cases shipping may take longer than 24 hours. Delivery may therefore also take place on a Saturday! ).

You can arrange further delivery options (delivery authorization, preferred location) with DHL yourself after registration.

A delay/prevention of delivery caused by you (desired date, incorrect/incomplete address information) or a refusal to accept the shipment will result in the total loss of the shipment, which does not fundamentally release you as a customer from the obligation to pay.

This is how you can contact us !

If you have any further questions, please visit our FAQ "Questions about shipping" or contact our customer service by phone or email. We will of course be happy to help you!