Shipping policy
Shipping Conditions & Self-collection
Delivery conditions for frozen meat
Frozen meat items are always delivered in our paper-based packaging with proven paperfloc technology, which ensures compliance with the cold chain (<7°C) for a period of at least 72 hours (in summer). .
If it does happen that the goods are thawed or is, this does not constitute a loss of quality or a reason for complaint. The goods can be frozen or fed immediately.
General
Taking into account the minimum order quantity of 4 kg for frozen items, we ship throughout Germany via DHL/DPD standard shipping (up to 50 € surcharge for 3.99 €, free of charge from 50 €) without delivery time guarantee (delivery up to 72 hours - in individual cases 96 hours - after dispatch).
If you would like a delivery time guarantee, you can specify this when sending with UPS Express and DPD Express receive.
Island deliveries (only via DHL) and shipping to Packstations (only via DHL) are at the recipient's risk (Packages that do not fit into a packstation due to their dimensions will be forwarded to a branch or returned to us).
Alternatively, you have the option of having the goods sent to a different address, e.g. your workplace (Please note that in individual cases shipping may take longer than 24 hours. A delivery can therefore also take place on a Saturday!).
After registering, you can arrange further receiving options (delivery authorization, desired location) with DHL .
A delay/prevention of delivery caused by you (desired date, incorrect/incomplete address details) or a refusal to accept the shipment will result in the total loss of the shipment, which does not release you as a customer from the obligation to pay.
Delivery not made
If you were not at home when the delivery was made or if there was an operational If the tour is cancelled, the package will be taken to a post office or a parcel shop/access point or a new delivery attempt will be made the following day. You are obliged to collect or accept the goods as quickly as possible within the cold chain. The collection can be done with the notification card and/or the ID card.
Please check your address details for completeness and accuracy before placing your order. We also recommend checking the order confirmation email. If incorrect addressing leads to a loss of the goods, this is generally at the expense of the recipient.
Cancel or change order
As soon as the order has been packed by us (the departure date you choose is not necessarily relevant), the order cannot be cancelled or changed in any other way (departure date, delivery address, order quantity).
Express delivery
The delivery times we specify refer to the standard case and are non-binding. If the delivery is delayed due to unforeseeable obstacles, such as force majeure, strikes or traffic disruptions, the delivery times will be extended accordingly. Refusal to accept the goods is always at the recipient's expense.
If you choose UPS Express as the shipping method for your order (subject to additional charge), the goods will be delivered to you on the next working day (Tue - Thu) after the date of departure by 1 p.m. (between December 1st and December 31st by 6 p.m.).
Shipping costs of €5 will be charged per order. A shipping unit can contain up to 30 kg total weight (including all packaging). Alternatively, you have the option of having the goods sent to a different address, e.g. your workplace.
After registering, you can arrange further delivery options yourself with UPS .
Delivery to islands and to packing stations and post offices is not possible. possible!
In the event of your absence, UPS may leave packages at its own discretion, provided that local conditions permit this.
If you choose DPD Express as the shipping method for your order (up to €100 subject to an additional charge, free of charge from €100) The goods will be delivered to you 1 to 2 days after dispatch (except Sundays).
Shipping costs of €5.90 will be charged per order. Alternatively, you have the option of having the goods sent to a different address, e.g. your workplace (please note that delivery may not take place until Saturday).
You can choose further delivery options yourself after registration with DPD arrange.
Delivery to islands and to packing stations and post offices is not possible!
In the event of your absence, DPD may, after leave packages at your own discretion, as long as local conditions allow this.
10% discount for self-collectors
It is possible to collect the goods personally after pre-ordering. Collection is generally possible from Monday to Friday between 8 a.m. and 6 p.m. Please wait for the information email (goods are ready for collection) or arrange a collection time. Those who collect their items themselves will receive a 10% discount on their entire shopping cart; this discount will be automatically deducted if you select the collection shipping method during the ordering process. There is sufficient parking directly in front of the hall.
Note on the packaging ordinance
We naturally comply with the obligations of the packaging ordinance and have commissioned a responsible waste disposal company for this purpose.
For further questions, please visit our FAQ "Questions about shipping" or contact our customer service by phone or email. We are of course happy to help and advise you!
0211 - 99446748 (Mon - Fri 8 a.m. - 6 p.m.)
service@haustierkost.de
